Christmas Tree products are covered under a 2 year, limited warranty, from the date of purchase (with an option to extend, via our website). Any structural damage to your tree is covered by said warranty. These damages include parts such as branches, hinges, and stands. Excluded from the warranty, are flocking, loose tips, minor shedding and isolated, burned out bulbs.

Any claim of structural damage must be followed up by a photo/video to our customer service team at [email protected]. Once the photo/video is received and deemed ‘defective’ by a KOC representative, your product (whether it may be a part, section, or full item) will be eligible to be replaced.

For any lighting complication, you must go through our troubleshooting process via phone call (7576693162) or email ([email protected]). A photo/video of said issue is required so a representative may best assist you in resolving the matter, per company guidelines.

Any damage to our wreaths and garlands is covered by the same aforementioned regulations under the limited, 2 year warranty. 

General wear and tear or any damage done by oneself due to misuse, negligence, etc. is not covered under said warranty. Please note that items are subject to change and can vary from season to season. If Christmas Tree no longer has a particular product or model, you may have to wait for the item to be restocked the following season, or a replacement of equal/compatible value will be issued. Christmas Tree is within their rights to determine whether any damage to an item is considered general wear and tear or structural, and indeed under warranty. Christmas Tree is also within their rights to determine which products/parts are considered of equal/compatible value in terms of replacement items.

Our Christmas Tree, limited warranty is only applicable to the original owner/purchaser of the item(s). Additionally, the limited warranty is not applicable to any KOC item purchased from an unauthorized seller.

Our Christmas Tree warranty becomes void, upon any product being used outside of the U.S.. 

Clearance item purchases have a limited, 90 day warranty. All details of the 2 year limited warranty still apply, except that you are only allotted 90 days instead of 2 years.

All Christmas Tree policies and warranties are subject to change. Christmas Tree is within their rights to make any adjustments deemed necessary to
said warranties and policies.